ORDERS, SHIPPING, & DAMAGES
Absolutely, we offer international shipping. However, we've made the decision to discontinue offering USPS First Class International as a shipping option. The reason for this change is that USPS First Class International doesn't include insurance coverage. We truly value our global customers, but it's become a concern for us when items get damaged or lost during transit, as it puts a financial strain on our end. Regrettably, we can no longer take responsibility for uninsured packages being shipped internationally.
We're delighted to offer USPS Media Mail as a shipping option for your convenience. However, we'd like to share a friendly tip: if you're considering the best way to ensure your precious collectible product reaches you safely, we wholeheartedly recommend opting for USPS Priority shipping.
Here's the scoop: USPS Media Mail unfortunately doesn't include insurance coverage. While we always strive to pack your items with the utmost care, unforeseen shipping mishaps can happen. We wouldn't want anything to come between you and your valued investment. That's why, for just a small additional cost of $3, you can enjoy the peace of mind that comes with USPS Priority shipping.
Treating your collectible with the attention it deserves is key, and we're here to support that commitment. By selecting USPS Priority, you're not only safeguarding your investment but also ensuring that in the unlikely event of any mishaps, you're covered. We promise to stand by you, ready to replace or fully refund your order if need be.
For each new release, we have a limited allocation of replacement jackets set aside to address any instances of damage that might occur during shipping. If, upon receiving your order, you find that your jacket has been damaged in transit, we kindly request you to reach out to our dedicated customer service team. This will allow us to swiftly assess the situation and determine the best course of action to provide you with a replacement.
We're delighted to inform you that, if you chose to ship your order via USPS Priority Mail, any damaged jackets will be replaced at no cost to you. We understand the significance of your investment and aim to ensure your complete satisfaction with your purchase.
For customers who opted for USPS Media Mail, while this shipping method doesn't include automatic insurance coverage, we're here to assist. In the event that your jacket is damaged and you'd like a replacement, we kindly ask that you cover the shipping expenses for the replacement jacket. Rest assured, we will promptly send you a new jacket so that you can continue to enjoy your cherished acquisition.
We are dedicated to ensuring that every customer has a positive and satisfactory experience with their purchase. Your contentment is our goal, and we are committed to addressing any concerns you may have.
For those who have chosen the USPS Priority Mail option, or any other shipping service that includes insurance coverage, rest assured that we stand ready to promptly replace any damaged records. Your investment is valued, and we want to ensure it arrives in impeccable condition.
In the case of shipments made through USPS Media Mail, while we are unable to offer an immediate replacement copy due to insurance limitations, your satisfaction remains our focus. We encourage you to get in touch with us should you encounter any issues with your order.
We've implemented Shopify's automated shipping service to ensure accuracy and transparency in our shipping charges. This system assesses the weight of each product in your order and generates a quote based on the shipping service you've selected. The amount you see on your invoice encompasses two primary components: the cost of the chosen shipping service through Shopify, as well as a nominal $3 handling fee.
While we acknowledge that you might come across labels offering seemingly lower shipping costs, please be assured that our dedication to delivering value to our customers remains unwavering. We consistently strive to balance cost considerations without compromising on the quality of service and the safety of your items during transit.
Our commitment to you is rooted in providing the finest pricing possible for our premium products, with the intention of alleviating the overall expense for our valued customers. We understand that every purchase is a considered investment, and we're resolute in our pursuit of offering competitive and meaningful pricing structures.
Firstly, we'd like to assure you that we are more than willing to accommodate order cancellations within 24 hours of the initial purchase. This timeframe allows us to efficiently manage the processing of your request. If you happen to decide on a cancellation after this period, we can still process the cancellation for you; however, in these cases, a nominal $5 restocking fee will be applied.
We realize that the restocking fee might raise questions, and I'm here to clarify the rationale behind it. Our decision to implement a restocking fee is rooted in a few considerations. Notably, our products often attract the attention of third-party sellers, commonly referred to as "flippers," who swiftly purchase our records and proceed to list them on platforms such as Discogs or eBay. If their expected selling rate isn't achieved, they may request cancellations from us. Every transaction on our website incurs a processing fee, which becomes a loss for us when an order is placed and subsequently canceled.
In essence, the restocking fee serves as a means to offset the costs associated with these scenarios, allowing us to maintain competitive pricing and ensure a seamless experience for our customers.
Certainly, we're here to guide you through the process. If your tracking information indicates that your order has been delivered, but you haven't received it, please follow these steps:
- Verify the Delivery Location: Firstly, double-check the delivery address you provided during the order placement. It's possible that the package was delivered to a neighbor, a different entrance, or an alternative location.
- Check with Household Members: Reach out to household members or anyone who might have accepted the package on your behalf. Sometimes, a family member or roommate might have received it.
- Contact the Shipping Service: If you've confirmed that the package isn't with you or anyone in your household, it's advisable to contact the shipping service directly. They will be able to provide more detailed information about the delivery status. They might have insights into where the package was left or if it was misdelivered.
We prioritize your satisfaction and will do our utmost to assist you. However, please note that once the package is in the hands of the shipping service, our responsibility shifts to ensuring it's handed over and delivered as per your instructions.
It's important to keep in mind that Field Day Records cannot be held accountable for orders that are lost or not received due to incorrect addresses provided by the customer or if the package wasn't properly forwarded. Similarly, we are not responsible for deliveries to unsecured locations.
Should you continue to experience difficulties or have any concerns, don't hesitate to get in touch with us. We're here to help and support you in resolving this matter.
LABEL, DEMO'S, AND OTHER FAQ'S
At this time, we do not operate a physical store front. We take pride in being a small, independent DIY business, nurtured by the passion of two devoted music enthusiasts. Every record you receive is meticulously packaged by one of us, ensuring a personalized touch and careful attention to detail.
Our operations are centered in a small office located in Dallas, TX. It's from here that we handle the order processing and shipping of the records to our valued customers. Our commitment to maintaining quality and authenticity remains at the heart of everything we do.
Thank you for considering us for potential employment! We genuinely appreciate your interest in joining our team. While we would certainly welcome additional help, we are not actively seeking new team members at this moment. As our business evolves, there may be opportunities in the future.
Thank you for your inquiry regarding demo submissions to Field Day Records! We appreciate your interest in working with us to bring your music to a wider audience. Before you send us your demo, we kindly ask that you take a moment to review the following questions. If you can confidently answer "yes" to all of them, we would be more than happy to consider your submission.
- Touring Experience: Have you undertaken touring or live performances?
- Local Drawing Power: Can you consistently attract an audience of at least 100 people to your live shows in your hometown?
- Professional Recordings: Are your recordings professionally mixed, mastered, and prepared for vinyl pressing?
- Demand for Vinyl: Can you confidently anticipate selling a minimum of 500 copies of a vinyl record, priced in the range of $20-25 each?
- Streaming Reach: Do you have tracks that have achieved over 50,000 streams?
If your music aligns with the criteria above and you can answer "yes" to all these questions, we encourage you to submit your demo to firstname.lastname@example.org. We appreciate your understanding that adhering to these prerequisites helps us ensure that we can provide the best opportunities for both our artists and our label.